Technology Services

Welcome to Avery County Schools Tech Services

At Avery County Schools, we understand that navigating through technical challenges can be a daunting task. Whether you're troubleshooting software issues, setting up new hardware, or simply seeking guidance, our dedicated tech helpdesk is here to provide you with prompt and effective support and solutions. Our experienced team of tech specialists is ready to assist you with a wide range of technical issues. We're committed to delivering top-notch support to ensure your technology works seamlessly.

Technology Resources

Information Technology Facilitators

Instructional Technology

Here you will find information provided by our District ITFs Nancy Carver and Tommie Deyton.

FAQ's and Troubleshooting

Tech FAQ's and Troubleshooting

Browse through our library of information. We have User Guides, answers to common questions, and Troubleshooting solutions to common issues.

Helpdesk Portal

Submit a Support Ticket

For tech assistance, use our ticketing system. Our team will respond promptly to address your specific needs.

Forms and Resources

Here you will find device Required Use Policies, Orientation Videos and other links.

Submit a Support Request

Operating Hours:

Monday - Friday: 8:00am-4:00pm

Note**Hours are subject to change during summer months.**

To request assistance, submit a support ticket through our online Helpdesk portal. Please include a detailed description of the issue, your location and contact information, any relevant screenshots, and hours available.

For urgent matters, such as system outages or critical issues, please call David Reep at (828)733-6006 ext 2300.

Meet the Team

DAVID REEP

DAVID REEP

Chief Information Officer
Email David Reep
Extension 2300

Russell-Pratt

RUSSELL PRATT

Network Engineer - Cybersecurity
Email Russell Pratt
Extension 2304

TOMMIE DEYTON

TOMMIE DEYTON

Instructional Technology Specialist
Email Tommie Deyton
Extension 2303

CHRIS DELLINGER

CHRIS DELLINGER

Mac Technician, Software Specialist
Email Chris Dellinger
Extension 2307

NANCY CARVER

NANCY CARVER

Instructional Technology Specialist
Email Nancy Carver
Extension 2302

MEKAYLAH BROOKSHIRE

MEKAYLAH WILLIAMS

PC Technician, IT Support Specialist
Email Mekaylah Williams Extension 2308